- Enhance Patient Experience
- Reduce Costs
- Improve Workflow Efficiency
- HIPAA Compliance
Engage with Patients More than Ever Before
Communicate with Patients across Channels
Offer patient engagement via integrated channels, while keeping the dialogue relevant and in-context. Patients can engage healthcare providers via SMS, MMS, RCS, Text-to-Speech, Push Notification, Email, Over-the-Top Messaging App, and more.
Campaign Manager for Patient Outreach and Awareness
Promote healthcare awareness and outreach to a wider audience with targeted, personalized messages. Enable healthcare providers to quickly create high-impact campaigns with Omnichannel Campaign Manager.
Personalized Appointment Reminders and Notifications
Fast, reliable mobile messaging delivers instant reach to patients with an open rate of 98%. Automate appointment reminders and notifications such as test results and prescription availability. Reduce costs associated with missed appointments and resources of healthcare providers.
Interactive Two-Way Messaging
Enhance patient experience utilizing asynchronous messaging or chatbots. Allow patients to immediately access healthcare providers with two-way messaging for appointment scheduling, confirmation, and billing questions. Reduce staff time with automated chatbots that are always available to assist patients at any time at their convenience.
Ensure Total Security and Compliance
HIPAA Compliance
Omnichannel protects healthcare providers and patients by complying with HIPAA and other global healthcare policies and regulations.
Security and Compliances
Facilitate full compliance with local and global healthcare regulations for policies and procedures, and for all administrative, physical, and technical safeguards.
Protect Patient Confidential Data with Two-Factor Authentication
Secures patients’ confidential data with Omnichannel’s Two-Factor Authentication including OTP generation, phone number validation, SMS and voice delivery, and OTP authentication.