(last updated October 2018)
1. Why is my information needed?
In order for you to use our Websites or for us to fulfill our obligations under the Terms of Service or our contract with you, it is necessary for us to collect and process information that may personally identify you. The decision to provide this information is voluntary. However, if you choose not to provide the requested information, you may be denied Services.
2. What information does Infinite Convergence process and how is it used?
PERSONAL INFORMATION: We process the following information: your phone number, email address, MDN, last name, first name, company name and message content, and depending on the Services you subscribe to, we may process the following information: date of birth, gender, physical address, profile picture, custom contact attributes, 3rd party credentials, credit card information and VoIP call history (“Personal Information”).
MESSAGE CONTENT: If you are using our NetSfere Services, messages that you send or receive are protected by the use of end-to-end encryption and only accessible by the authorized users, organizers and participants. Messages are never exposed in unencrypted form while resident within Infinite Convergence’s communication infrastructure servers or during transmission across public or private networks. Messages that we store are only available to our customers and their authenticated users.
If you are using our Enterprise Messaging Services (EMS), the messages are encrypted at rest and during transmission from your company’s system to the EMS, and it is optionally encrypted from the EMS to the next hop. It is important to note that mobile carriers do not encrypt SMS when delivering to end-users as SMS per 3GPP/3GPP2 standards is in plain text.
Because of our commitment to present the best possible Services to our users, we track Personal Information pertaining to user satisfaction. To ensure the quality of our Services, we reserve the right to maintain evaluation and feedback records.
BUSINESS INFORMATION: Information that is collected by our Services is considered confidential. We will not view business information except as necessary to appropriately support the Services or as required by law. Business information includes email addresses, names, and any other business information used while using the Services.
AFFILIATES: We may sometimes share or jointly collect Personal Information with our parent entity and the wholly owned subsidiaries and affiliated divisions of our parent company entity. Sharing this Personal Information helps us make your customer experience more seamless and efficient by allowing us to improve our marketing efforts to better target customer needs, streamline our processes and consolidate our backend business systems.
SURVEYS: In addition to required member Personal Information, we may conduct surveys and ask users to volunteer Personal Information to be used on an anonymised and/or aggregated basis for internal market research, and joint research projects with outside companies involved in product development. We use such Personal Information to better focus our product and personalize the scope of Services offered to each individual user/company.
SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered Personal Information is used only to ensure the highest quality experience possible when using our Services.
SECURITY INFORMATION: Infinite Convergence collects certain standard information about your mobile device for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of mobile devices that have our software downloaded and installed on them. This information is used for the operation of the Services, to identify and protect our customers and to control unauthorized use or abuse of our Services. For NetSfere, Personal Information is encrypted during transmission and is stored securely within our servers. For EMS, Personal Information is encrypted at rest and during transmission from your company’s system to the EMS, and it is optionally encrypted from the EMS to the next hop.
Our mobile applications also use analytical tools to help gather non-personally identifiable data about download and application usage. We may use Personal Information such as IP addresses to determine the general geographic locations of our users, but this Personal Information does not personally identify individual users. The web beacons used in conjunction with these tools may gather data such as what browser a person uses, what operating systems are used, domain names, MIME types, what is downloaded, and what content, products and services are reviewed when visiting or registering for services at one of our Websites or using one of our mobile applications.
This Personal Information is used solely to assist Infinite Convergence in maintaining more effective and useful products and services for our customers. This data will not be shared with third parties without your prior consent or unless required by law.
CHILDREN’S PRIVACY: We do not allow any child under the age of 16 to use our Services. In the event that we learn that a child under the age of 16 has used our Services and that we have collected personal information from such child, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at www.infinite-convergence.com/support.
3. How are Credit Cards protected?
If you are using a service which requires a credit card to be provided, we use third party billing services and do not retain your credit card information. We ensure that our third party provider of billing services is PCI compliant and uses the latest encryption technology to make sure your credit card information is kept secure.
4. With whom does Infinite Convergence share the information?
Infinite Convergence cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose Personal Information, usage data, message data, and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order) or enforceable governmental request; (b) detect, prevent, or otherwise address fraud, security or technical issues; or (c) protect against harm to the rights, property or safety of Infinite Convergence, its users or the public as required or permitted by law.
5. How can I review or change my Personal Information?
If you wish to review or change your Personal Information, please send us a request according to the information at www.infinite-convergence.com/support.
6. How can I opt out of Infinite Convergence’s collection, use and distribution of my Personal Information?
To change your email subscription status to receive or to stop receiving marketing communications, or to deactivate your Services please contact us according to the information at www.infinite-convergence.com/support.
7. How is your Personal Information protected from loss, misuse or alteration?
We use industry-standard efforts to safeguard the confidentiality of Personal Information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect. Accordingly, we cannot and do not guarantee the security of any information you transmit on or through the Services and any information you transmit is sent at your own risk.
We are not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your Personal Information. If you believe your password has been compromised, we recommend that you immediately change your password and contact us at www.infinite-convergence.com/support.
8. Will Personal Information be transferred internationally?
Wherever your personal information may be held by Infinite or on our behalf, Infinite intends to take reasonable and appropriate steps to protect the personal information that you share with Infinite from unauthorized access or disclosure.
9. Who can I ask if I have additional questions?
For additional inquiries about the privacy of your Personal Information, you can contact us by writing to us via regular mail at:
Infinite Convergence Solutions, Inc.
Attn: Customer Support
3231 N Wilke Rd
Arlington Heights IL 60004 USA
To reach our Global Customer Support department, you may contact us according to the information at www.infinite-convergence.com/support.
Privacy Policies Supported: General Data Protection Regulation (GDPR)
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