Shifting Employee Mindset from AI as a Threat to AI as a Resource
Today, organizations across all sectors are rapidly adopting artificial intelligence (AI). A McKinsey survey found that AI adoption jumped to 72% this year after hovering at about 50% for the past six years.
As enterprises accelerate the adoption of AI to automate tasks, improve data analysis and decision making, personalize customer experiences and more, employee concerns about the impact of the technology grow.
Enterprises can diffuse these concerns by deploying AI tools that help employees experience first-hand the transformative power of this technology to enhance their capabilities and improve their overall work experience.
Employee concerns about AI
According to the AI Anxiety in Business Survey by EY, the skyrocketing use of AI across all industries has fueled anxiety in the workforce. The survey of 1,000 employed US workers revealed a majority (71%) of employees are concerned about AI. When it comes to AI, employees fear ethical usage, legal risks, and job displacement.
Employee concerns about AI can reduce their engagement, negatively impact their job performance and lead to heightened stress levels.
Deploying the right AI-powered tools can help ease these concerns.
Case in point: AI-powered collaboration platforms
A great way for employees to gain an understanding of how AI can positively transform their work experience is through the use of secure, compliant, enterprise-grade AI-powered collaboration platforms. Organizations deploying collaboration platforms designed for the enterprise can help employees see AI as a resource and not as a threat. The powerful AI tools integrated into platforms like this are designed to streamline workflows, enhance productivity, and keep distributed teams connected.
Here are a few of the integrated AI features that work to elevate communication, enhance efficiency, and improve employee satisfaction:
AI-powered chatbots
Collaboration platforms with AI-powered chatbots provide instant answers to employee questions, allowing employees to get the help they need when they need it. For example, a chatbot can guide employees through the onboarding process, help employees find information on company policies or benefits, assist employees with time off requests, and more. This reduces the amount of time spent searching for answers and increases employee satisfaction.
Language translation capabilities
AI-powered language translation tools in collaboration platforms break down language barriers, allowing teams to communicate seamlessly with colleagues across the globe. The accuracy and efficiency of these translation tools help make global teams more connected and productive than ever before.
Content summarization
AI content summarization capabilities in collaboration platforms help boost employee productivity. This tool can concisely summarize conversations from the past day, week, month, etc. and generate action items from chats. Using this summary function, employees can easily capture next steps on projects and move initiatives forward more seamlessly and efficiently.
NetSfere’s enterprise mobile messaging platform includes a suite of integrated AI features called Net-C that do all this and more.
An easy-to-use all-in-one hub for communication and collaboration, NetSfere is an AI-powered platform that builds stronger teams and helps employees boost their productivity and innovation. The platform’s end-to-end encryption and guaranteed compliance mean that enterprises and employees never have to worry about the data privacy and security of their business communication and collaboration.
With tools like NetSfere, enterprises can help employees experience the benefits of AI and better adapt to use of the technology in the workplace.
From streamlining workflows to enabling global business communication, AI-powered enterprise-grade collaboration platforms are a great use case for helping employees experience the transformative power of this technology first-hand and shift their mindset from AI as threat to AI as a helpful resource.