soft-nrg Implements Infinite Convergence's Enterprise Messaging Service to Enhance Car Dealerships' Customer Experience
The new service, called soft-sms, sends text messages to customers about their appointments, vehicle status and conducts surveys on their satisfaction level
CHICAGO -- April 21, 2015 /PRNewswire/ -- Infinite Convergence Solutions, Inc., a carrier-grade next-generation mobility solutions provider, announces soft-nrg Development GmbH, a car dealership software solutions and services provider, powers its soft-sms product through Infinite Convergence's trusted Enterprise Messaging Service (EMS) technology.
Leveraging its ability to provide scalable and cost-effective customization, Infinite Convergence's EMS enables soft-nrg to easily link the technology to its Customer Relationship Management solution, soft-sms. Through soft-sms, car dealerships can send automated messages, such as appointment reminders, vehicle status updates or satisfaction surveys, to individual customers or bulk groups. Additionally, the soft-solution online portal gives dealerships the ability to view real-time statistics on the message delivery status and send SMS campaigns for seasonal checks or service and sales offers, as examples. Soft-nrg's solution currently handles 50 million appointments annually and is available in 17 languages.
"Infinite Convergence's EMS ensures we're delivering fast and reliable SMS messages on behalf of our customers," said Ralph Landwehr, Managing Director and Global Head of Sales and Marketing at soft-nrg Development GmbH. "EMS's implementation with our technology was quick and simple, and we now have a clear view on the entire ecosystem of our SMS messages -- from the moment they're sent, to the real-time reporting analytics we receive about their effectiveness."
EMS's scalable, secure and proven technology boasts 99.9% reliability with the ability to deliver messages to mobile subscribers in over 180 countries. The EMS platform is fully hosted in Europe for soft-nrg and builds upon Infinite Convergence's innovative carrier-grade messaging platform, which currently enables 500 million subscribers to exchange 1 trillion mobile messages annually.
"Enterprises are increasingly seeing the value in communicating with their customers via mobile messaging, as it's the most ubiquitous form of communication in the world," said Franz Obermayer, Vice President of Sales, Europe at Infinite Convergence Solutions. "Our EMS enables soft-nrg's customers to send relevant and targeted messages through our platform that is backed by the same technology that powers tier-1 mobile operators."
With features such as global reach, delivery assurance and end-to-end secure delivery, as well as a user-friendly web portal, campaign manager, opt-in/opt-out capabilities and messaging analytics, Infinite Convergence's EMS provides superior enterprise messaging capabilities.
Customizable for a variety of industries, including financial institutions, travel and hospitality, healthcare and retail, enterprises can use Infinite Convergence's EMS for their most time-sensitive and confidential communications.
For more information about Infinite Convergence's EMS, visit Infinite-convergence.com/ems
About Infinite Convergence Solutions
Infinite Convergence Solutions, Inc., provides next-generation messaging and mobility solutions to carriers and enterprises globally, including an Enterprise Messaging Services suite, secure messaging through its standalone app NetSfere and SMS, MMS and RCS solutions. The company's technology supports more than 500 million subscribers by sending nearly one trillion messages per year. Infinite Convergence Solutions is a wholly owned subsidiary of Infinite Computer Solutions with offices in the United States, Germany, United Kingdom, India and Singapore.
With over 52,000 users and more than 3,800 satisfied customers, soft-nrg Development GmbH, which is headquartered in Munich and has subsidiaries in Switzerland and France, is one of the world's leading vendors of software solutions and services for car dealerships.
The portfolio of products and services supports processes that, on the one hand, boost customer satisfaction and loyalty and, on the other, optimize business workflows in dealerships and thus increase profits.
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