NetSfere Omnichannel

Transform your
Customer Experience with
RCS Business Messaging

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Rich Communication Services (RCS) Business Messaging is transforming the consumer messaging experience. With an app-like experience in your customer’s SMS inbox, RCS is helping enterprises elevate their engagement and reach customers in new ways.

With RCS, you can not only meet but exceed your customer experience with a personalized and seamless experience to build trust and long-term relationships.



$8.5 Billion by 2032

Expected RCS market size
at a 16% CAGR


*As per Future Market Insights Report

1.1 Billion users

Number of active RCS users
globally in 2024


*As per Juniper Research Insights Report

60%

Mobile subscribers will be
RCS capable in 2024


*As per Juniper Research Insights Report

Elevate Customer Experience to the Next Level

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Trusted Branding

Display business name & logo to increase brand visibility and customer trust

Rich Media

Deliver images, videos, GIFs, carousels with built-in responses to boost customer communication


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Better Metrics

Data including client-based delivery reports, read receipts and real-time typing indicators

Ease of replying

Suggested replies customized by brands




Time-saving actions

Suggested actions for URL, Maps, Calendar, dialer and more


Connect with your Customers using RCS

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Know your customers better with real-time analytics

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Improved conversions and open rates

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Higher ROI

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Enhanced multimedia capabilities for richer communication

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Elevated & personalized messaging experience for customers

Elevate your Messaging Power with RCS

Facilitate Integrated Payments

Simplify customer payments with automated interactions in a trusted environment.

Chatbot Integration

Automate your customer concerns with chatbot integrated with your RCS messaging.

Customer Service

Automate customer support by sending order confirmation,order status, account information, delivery status to others.

Verified Sender Identification

Enhance your customer trust with verified senders preventing cyber-attacks.

Advertising & Marketing Campaigns

Send interactive ads and marketing campaigns to drive traffic increasing your sales.

General Notifications

Send your brand updates or information to customers in an engaging manner.

FAQ's

RCS Business Messaging is an advanced communication standard for mobile devices. Compared to traditional SMS, RBM offers an expanded range of features including multimedia content, 2-way messaging and verified sender information amongst others.
RCS Business Messaging enables messages that are visually appealing, fully branded messages with multimedia such as high-resolution images, videos, audio messages, mapping directions, GPS tracking, typing indicators, quick replies and can be sent to customers.
Capabilities SMS RCS
Text
Image
Video
Carousel/Card
Quick Replies
URL Preview
Delivery Reports
Branding/Trusted Sender
Message Reactions
Read receipts, typing indicators
Capabilities OTT RCS
Verified Sender
External App Download
Required
External App Installation
Required
Data Privacy
RCS is integrated directly into the native messaging app on Android smartphones and will soon be supported on the iMessage app on Apple smartphones.

NetSfere Omnichannel

Engage Your Customers Seamlessly. Anytime Anywhere

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