NetSfere Omnichannel
Transform your
Customer Experience with
RCS Business Messaging
Rich Communication Services (RCS) Business Messaging is transforming the consumer messaging experience. With an app-like experience in your customer’s SMS inbox, RCS is helping enterprises elevate their engagement and reach customers in new ways.
With RCS, you can not only meet but exceed your customer experience with a personalized and seamless experience to build trust and long-term relationships.
$8.5 Billion by 2032
Expected RCS market size
at a 16% CAGR
*As per Future Market Insights Report
1.1 Billion users
Number of active RCS users
globally in 2024
*As per Juniper Research Insights Report
60%
Mobile subscribers will be
RCS capable in 2024
*As per Juniper Research Insights Report
Elevate Customer Experience to the Next Level
Trusted Branding
Display business name & logo to increase brand visibility and customer trust
Rich Media
Deliver images, videos, GIFs, carousels with built-in responses to boost customer communication
Better Metrics
Data including client-based delivery reports, read receipts and real-time typing indicators
Ease of replying
Suggested replies customized by brands
Time-saving actions
Suggested actions for URL, Maps, Calendar, dialer and more
Connect with your Customers using RCS
Know your customers better with real-time analytics
Improved conversions and open rates
Higher ROI
Enhanced multimedia capabilities for richer communication
Elevated & personalized messaging experience for customers
Elevate your Messaging Power with RCS
Facilitate Integrated Payments
Simplify customer payments with automated interactions in a trusted environment.
Chatbot Integration
Automate your customer concerns with chatbot integrated with your RCS messaging.
Customer Service
Automate customer support by sending order confirmation,order status, account information, delivery status to others.
Verified Sender Identification
Enhance your customer trust with verified senders preventing cyber-attacks.
Advertising & Marketing Campaigns
Send interactive ads and marketing campaigns to drive traffic increasing your sales.
General Notifications
Send your brand updates or information to customers in an engaging manner.
FAQ's
| Capabilities | SMS | RCS |
|---|---|---|
| Text | ||
| Image | ||
| Video | ||
| Carousel/Card | ||
| Quick Replies | ||
| URL Preview | ||
| Delivery Reports | ||
| Branding/Trusted Sender | ||
| Message Reactions | ||
| Read receipts, typing indicators |
| Capabilities | OTT | RCS |
|---|---|---|
| Verified Sender | ||
| External App Download Required |
||
| External App Installation Required |
||
| Data Privacy |
