CEO's Corner

Elevating and Securing the Enterprise Messaging Experience

Anurag Lal Anurag Lal, President and CEO of Infinite Convergence.

The workplace has gone mobile. A recent report found that 56% of the global workforce is now using a mobile device for business messaging. As a result, mobile messaging continues to increase and is now the most dominant communication platform. The integration of voice and video into messaging communication is elevating user experience, making it more instantaneous, contextual and continuous. This enhanced user experience coupled with new remote working norms is fueling adoption of mobile messaging, which, in turn, is helping enterprises drive productivity gains, enhance collaboration, improve efficiency and strengthen employee engagement.

Working paradigms are increasingly shifting to a more distributed workforce. COVID-19 has rapidly accelerated this shift which has been on the upswing for the last 15 years. According to Flexjobs, remote working has increased 159% since 2005. And it looks like the distributed workforce is here to stay. A Nemertes survey of more than 450 organizations found that 71% expect to continue to allow employees to work remotely, even after the pandemic is over or work restrictions ease.

As working paradigms increasingly shift to a more distributed workforce, company-wide, secure mobile messaging platforms that unify text, voice and video are essential to effectively supporting a remote workforce.

A mobile messaging solution that provides all preferred means of communication – text, video and voice – in one encrypted platform elevates user experience, dramatically improving communication and collaboration without compromising security. With NetSfere’s single, secure platform for messaging, voice and video, enterprises can:

Boost collaboration

Mobile messaging solutions that integrate voice and video allow users to easily transition group messaging conversations to a video or voice call within the context to the conversation. NetSfere seamlessly brings all media text, voice, and video into one conversation and helps make group collaboration more immediate and contextual. NetSfere’s unified mobile messaging platform enhances the enterprise messaging experience, providing instant collaboration across distributed teams as well as end-to-end encryption.

Drive efficiency

Bringing together text, voice and video streamlines messaging, allowing teams to efficiently connect in real time. With NetSfere’s mobile messaging platforms users can initiate a group audio call or video call to engage immediately and respond faster, harnessing the immediacy of real-time messaging which removes user friction and enables faster alignment and decision making. Keeping teams connected with NetSfere’s all-in-one communications platform can also help enterprises eliminate data silos which are a major source of business inefficiency.

Increase productivity

A Nemertes study referenced on Tech Target’s Search Unified Communications blog revealed that team collaboration platforms can drive measurable improvement in productivity. The study found that 27% of study participants using team collaboration platforms had measurable productivity gains, and 13% had shorter project completion times.

Reliable, secure enterprise messaging services like NetSfere help strengthen employee engagement which increases productivity. Research firm Gallup noted that “team members with higher levels of engagement produce substantially better outcomes, treat customers better and attract new ones and are more likely to remain with their organization than those who are less engaged.”

With mobile messaging platforms emerging as the as the preferred channel to communicate, NetSfere’s enterprise messaging is seamless integration of text, voice and video helps enterprises encourage collaboration and maximize productivity with a simple-to-use, familiar messaging service employees prefer and enjoy using.

Elevate and secure the enterprise messaging experience

NetSfere elevates and secures the enterprise messaging experience by combining HD voice, video and text capabilities in one encrypted platform. NetSfere delivers a similar look and functionality to mirror the popular consumer app experience but adds the security and compliance features necessary for the workplace, including global cloud-based service availability, device-to-device encryption, location-based features and administrative controls. Built to meet a variety of industry-specific needs, NetSfere also offers regulatory compliances, such as SOX and HIPAA.

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