Partnering to Power Secure, Compliant Mobile Messaging and Communication in the Healthcare Industry

Today, healthcare enterprises are facing growing cyberthreats, evolving regulations and a work from anywhere operational model - all requiring a communication and collaboration technology that can solve for these issues.

Problems solved.

NetSfere and Deutsche Telekom are partnering to bring the power of secure, compliant mobile messaging to health systems and healthcare providers.

This strategic partnership, which brings together NetSfere’s next-generation secure and compliant messaging and mobility solutions with one of the world’s leading integrated telecommunications companies, provides healthcare organizations with a simple, secure, encrypted mobile messaging platform.

When it comes to meeting the sophisticated requirements of today’s healthcare industry, NetSfere’s partnership with Deutsche Telekom focuses on enabling communication that is:

Secure – NetSfere encrypts communications, making it compliant with HIPAA, GDPR and other global regulations, allowing medical staff to safely transmit sensitive patient data and images.
Robust functionality - In addition to voice communications, screensharing, and video calling, NetSfere also offers chat and a broadcast feature and works with a wide range of devices including phones, tablets, and PCs.
Easy to use – Rollout of the platform is fast and easy, and the app makes it simple for emergency response teams and hospital staff to communicate with one another.

Working with NetSfere and Deutsche Telekom to deploy NetSfere’s secure mobile messaging platform, healthcare organizations are quickly realizing return on investment. Two of the most recent deployments include:

St. Augustinus hospitals, a leading German healthcare group introduced NetSfere for internal communication to halt the use of unsecure consumer-grade messaging apps. After rolling out NetSfere’s mobile messaging platform, the hospital group quickly reported achieving better productivity and collaboration between teams and within the entire group of 5,600 colleagues. St. Augustinus is also leveraging NetSfere Lifeline, a new emergency broadcast feature to the platform, which allows HR and crisis teams to quickly disseminate high priority, critical alerts and emergency information to targeted teams or an entire organization. The hospital group is using this NetSfere broadcast feature to keep employees up to date on information related to the pandemic through its “Corona Ticker” NetSfere Lifeline channel.
Vestische Caritas-Kliniken GmbH (VCK), a medical provider in Germany selected NetSfere for real-time communication, not only to make communication and collaboration simple and secure but to help provide a time saving immediacy of care that can help save lives. Two months after the introduction of NetSfere, Dr. Dacuna da Silva, a senior physician at St. Vincenz Krankenhaus (a VCK medical center), released initial data on the success of the project saying, “as a result of using NetSfere to communicate, we’re saving an average of 45 minutes per emergency response.”

It’s clear that the NetSfere - Deutsche Telekom partnership is working to help healthcare enterprises seamlessly and securely communicate to improve workflows, enhance efficiency, optimize productivity, and collaborate in real-time to deliver lifesaving critical care.

That’s a partnership made for powering the most effective, efficient healthcare communication and collaboration.

To learn more about how NetSfere can help your healthcare organization improve patient care and operational efficiency with secure mobile messaging, download our whitepaper and contact us today.

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Three for Three: Top Reasons Why Financial Services Enterprises Need NetSfere Enterprise and NetSfere Omnichannel

In the digital-first era, banks are competing for share of wallet with upstart fintechs, fending off increasingly sophisticated cyberattacks and working to meet the expectations of the experience economy.

These are the top three challenges financial services institutions (FSIs) must address to protect and grow the bottom line. NetSfere Enterprise and NetSfere Omnichannel are three for three when it comes to delivering the security, user experience and ROI FSIs need to thrive in the digital-first era.

1. Security and compliance

In the financial services sector, increasingly stringent security, compliance and governance controls put this issue at the top of the list for safeguarding operations and protecting the bottom line. Relying on the wrong technology for business communication introduces legal, reputational and compliance risks that can result in very costly consequences.

With the right technology, NetSfere Enterprise and NetSfere Omnichannel, security and compliance are a slam dunk for FSIs when it comes to locking down communication and collaboration.

NetSfere Enterprise, an enterprise-grade mobile messaging and collaboration platform and NetSfere Omnichannel, an always-on customer service and communication platform, provide industry-leading end-to-end encryption across every device and channel. The platforms feature the administrative, technical and physical data security practices that make it easy for FSIs to meet the most demanding and evolving global compliance and privacy requirements. With NetSfere’s world class security, financial services data, intellectual property and compliance are never at risk.

Secure – NetSfere encrypts communications, making it compliant with HIPAA, GDPR and other global regulations, allowing medical staff to safely transmit sensitive patient data and images.
Robust functionality - In addition to voice communications, screensharing, and video calling, NetSfere also offers chat and a broadcast feature and works with a wide range of devices including phones, tablets, and PCs.
Easy to use – Rollout of the platform is fast and easy, and the app makes it simple for emergency response teams and hospital staff to communicate with one another.

2. Employee Experience (EX) and Customer Experience (CX)

The experience economy is creating a mandate for enterprises to deliver richer, more seamless communication experiences for employees and customers.

EX has vaulted to the top of the list of priorities for financial services enterprises competing to attract and retain the best talent amid the ‘Great Resignation’. According to Computer Services’ seventh annual Banking Priorities Survey, bankers ranked recruiting/retaining employees as one of their top two issues for 2022.

CX is also becoming a priority as consumer preferences shift toward more digital-first communication. A survey of financial leaders by the Bank Administration Institute (BAI), found that the customer digital experience is not only their top business challenge but also their top investment priority.

NetSfere Enterprise and NetSfere Omnichannel are designed to help FSIs deliver the best employee and customer experiences.

The right tool for prioritizing employee experience, NetSfere Enterprise gives financial organizations the technology to improve communication while reducing the risk of data loss or security breaches. This powerful and compliant messaging platform provides the frictionless communication and collaboration that improve employee efficiency and effectiveness, resulting in greater productivity and happier, more engaged employees.

With NetSfere Omnichannel, enterprises can connect with customers across digital channels, offering real-time communication and high-quality customer experiences without compromising security. The platform optimizes CX by bringing banking services to clients across their preferred digital channels and personalizing the customer engagement journey through individualized client communication across every channel.

3. Return on investment

In the highly competitive financial services industry, FSIs need technology that delivers measurable return on investment. Business communication technology that locks down security and compliance yields ROI in reputational protection and avoidance of costly fines, penalties and legal fees. When it comes to employee experience, banks delivering a best-in-class EX can increase their profit by four times per employee compared to FSIs that don’t. Optimizing the customer experience delivers similar ROI. Retail banks that regularly practice customer experience optimization grow more than three times faster than competitors that don’t.

NetSfere Enterprise is the mobile messaging and collaboration platform enabling the secure, real-time, contextual communication that keeps employees engaged, delivering gains in productivity, efficiency and employee satisfaction.

NetSfere Omnichannel is secure customer communication at scale that improves customer engagement, driving greater share of wallet and increasing customer loyalty.

NetSfere Enterprise and NetSfere Omnichannel empower FSIs with the technology they need to deliver on digital-first mandates for strengthening cybersecurity and improving employee experience and customer experience all of which yields true business value and ROI.

That’s a three for three FSIs need now more than ever.

Partnering to Power Secure, Compliant Mobile Messaging and Communication in the Healthcare Industry

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Is Your Digital Business Communication Secure? That’s Never in Question with NetSfere.

A Real Problem Solver: Why NetSfere is the Best Mobile Messaging Platform for Enterprises

Three for Three: Top Reasons Why Financial Services Enterprises Need NetSfere Enterprise and NetSfere Omnichannel

1. Security and compliance

2. Employee Experience (EX) and Customer Experience (CX)

3. Return on investment

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Partnering to Power Secure, Compliant Mobile Messaging and Communication in the Healthcare Industry

Messaging Insights that you may also like

Is Your Digital Business Communication Secure? That’s Never in Question with NetSfere.

A Real Problem Solver: Why NetSfere is the Best Mobile Messaging Platform for Enterprises

Three for Three: Top Reasons Why Financial Services Enterprises Need NetSfere Enterprise and NetSfere Omnichannel

1. Security and compliance

2. Employee Experience (EX) and Customer Experience (CX)

3. Return on investment

Product

Download

About Us

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Resources

Legal

Customers

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